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         BizSuccess Breakthroughs for January 17, 2001
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++++++++++++++++++++++++++
      TABLE OF CONTENTS   
++++++++++++++++++++++++++

..WELCOME to BizSuccess Breakthroughs
..THIS ISSUE'S MESSAGE - "Winners and Losers"
..SPOTLIGHTS - Products and Services for you and your enterprise
..QUOTES - To Get You Thinking
..THE FUNNIES - On the Lighter Side of Business
..MORE RESOURCES AT BizSuccess.com
..PUBLISHER CONTACT INFO
..YOUR COMMENTS PLEASE?
..SUBSCRIPTION INSTRUCTIONS


++++++++++++++++++
      WELCOME   
++++++++++++++++++

Hello. Gary Lockwood here again with more breakthrough ideas
and information on how to:
   Grow your business - Make more money - Have more fun.

Thank you again for referring this newsletter to your friends and
colleagues. I really appreciate you for helping to pass the word
about this newsletter.

"She's a winner!"  He's a real loser".

We frequently hear people labeled as winners or losers. We seem
to instinctively know the difference.

Many years ago, I saved a poem that discusses the difference
between winners and losers. I don't know who wrote it, but I'll tip
my hat to her or him, because the poem captured the essence of
character that distinguishes winners from losers.

I'm sharing this inspiring piece with you in today's issue. Enjoy!

My hope is that you use the ideas and information in these
BizSuccess Breakthroughs broadcasts to get the results you really
want.

If you want some help in putting them into practice, or if you
have questions, email or call me.

FYI... I've just read a great new book on how to get and *keep*
online customers. The book is "E-SERVICE: 24 Ways to Keep
Your Customer -- When the Competition Is Just a Click Away,"
by Ron Zemke and Tom Connellan (AMACOM Books)

Cyber-enthusiasts who think the Internet is a shopping paradise
for consumers and a gold mine for e-sellers might consider these
hard numbers:

* 63% of all online shopping carts are abandoned before checkout.
* 50% of Web shoppers give a site only one chance.
* Dissatisfied online customers tell twice as many people
about their experience as do satisfied ones -- and are four times
more likely to spread the word in a chat.

Authors Zemke and Connellan are the team that created the best-
selling "Knock Your Socks Off Service."  Zemke and Connellan
are world-class experts on customer care. For this book they
visited hundreds of Web sites and conducted dozens of focus
groups with real e-customers. In their research, they found out
what works -- and what doesn't -- in getting customers to a
site, and getting them back.

I especially liked the checklists and practical suggestions for
raising your "ETDBW" (easy-to-do-business-with) quotient.
I found dozens of examples of what to do and what *not* to do
to increase sales, retention and improve "end-to-end" service.

Check it out at http://www.amazon.com

SUCCESS to You....
Gary Lockwood


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++++++++++++++++++++++++++++++
      THIS ISSUE'S MESSAGE
++++++++++++++++++++++++++++++


     Winners and Losers

"She's a winner!"  He's a real loser". We frequently hear people
labeled as winners or losers. We seem to instinctively know the
difference.

Many years ago, I saved a poem that discusses the difference
between winners and losers. I don't know who wrote it, but I'll tip
my hat to her or him, because the poem captured the essence of
character that distinguishes winners from losers.

  BE A WINNER! 

Right here in the title is an acknowledgment of what most people
want. To be a winner. To feel like a winner.

  Winners make commitments
  Losers make promises

While some people do treat their promises as commitments,
many make empty promises knowing that they may not
actually perform. When winners make a commitment, you can
count on them to come through.

  Winners go through a problem
  Losers go around it, never get past it

When encountering a problem, don't just work around it this
one time. Solve the problem then keep going to solve the
source of the problem.

  Winners say, "Let's find out"
  Losers say, "Nobody knows"

An insatiable curiosity allows winners to explore the source of
opportunities as well as the source of problems. Genuine
curiosity about other people is one of the secrets to increasing
sales, improving service and strengthening relationships.

  Winners always have a plan
  Losers always have an excuse

Have you noticed that successful people seem to know where
they're going and what they want? The process of thinking
through the issue of what's important, allows the winners to
keep a clear vision of the future and outline a path to get there.
 
  Winners say "There's a better way"
  Losers say, "It's the way it's always been done"

Continuous improvement is a hallmark of successful people.
Losers just keep on doing the same old things yet they expect
different results.

  Winners are always involved in the answer
  Losers are always part of the problem

Winners are not whiners. Instead of complaining about a
problem, winners jump in looking for a solution. No blame, no
pointing fingers, no belly-aching.

  Winners know there is still much to learn
  Losers want to be considered an expert before knowing
  how little is known

We've all encountered people who want to be "the expert",
even though their expertise is out-of-date, incomplete, or
overestimated.

Winners understand that, to be valuable to clients, they must
constantly explore the limits of their knowledge.

  Winners learn from their mistakes
  Losers learn only not to make mistakes
  by not trying anything different

Winners are opportunistic about learning from daily exper-
iences. Losers ignore them and surf the shallow surface of
their knowledge. Winners understand that learning in today's
fast-paced environment can't be left to chance. 

There you have it. To me, the poem addresses the fund-
amental qualities of being a winner. It captures the spirit of
open-mindness, strength and compassion that makes
winners and winning attractive.

Be a winner!


+++++++++++++++++++
      SPOTLIGHTS               
+++++++++++++++++++

Did you know that Subscribers to Bob Osgoodby's "Internet Tip
of the Week" can also place a free ad on his website. Go to
http://www.adv-marketing.com - to subscribe and place your free ad.
************************

E-mail-Ezines-Newsletters ~~ No matter what you call them
                    !THEY'RE FREE!
Find jokes, riddles, recipes, quotes, trivia, crafts, etc.
You look and choose, & we'll sign you up. It's all FREE!
http://www.imaginationsunlimited.com/cgi-bin/tracker.cgi?tn=137
************************

Need Help Building Your MLM Business???

The MLM Challenge is a 90 day Incentive and DAILY training
program generic for network marketers WORLDWIDE.

The mission of the MLM Challenge is to increase the momentum,
leadership and duplication in the MLM industry by providing
step-by-step training, recognition, and personal growth.

Participants will receive 90 consecutive days of step-by-step
training lessons from industry experts including: Tom Wood,
Dave Roller, Doug Firebaugh (PassionFire International),
Bob Schwartz (Cutting Edge Media) and many others.

Training also includes conference calls, audio and video
training online, a goal setting program, discussion forum,
MLM resources and much more.

The MLM Challenge focuses heavily on recognition for
networker's achievements. Participants are offered
incentives and prizes for completing the 90 day challenge.
Hundreds of monthly prizes will be awarded based on performance.
The grand prize winner will win $5,000 cash and other prizes.

Any individual with a multi-level marketing or network
marketing business may participate... The training and
incentive program are both generic to the MLM industry.

The MLM Challenge will be conducted three times a year.
The first 90 day challenge begins February 5, 2001.

For more information, or to register visit:
http://www.TheMLMChallenge.com
************************


 DISCLAIMER

Although we make an effort to check out the advertisements in the
Spotlight section, we cannot assume responsibility for the actions
of our advertisers.


+++++++++++++++++++++++++++++++++
      QUOTES To Get You Thinking
+++++++++++++++++++++++++++++++++

    If you think in terms of a year, plant a seed;
    if in terms of ten years, plant trees;
    if in terms of 100 years, teach the people
                  Confucius


    Anyone can carry his burden, however hard, until nightfall.
    Anyone can do his work, however hard, for one day.
    Anyone can live sweetly, patiently, lovingly, purely, until the
    sun goes down.
    And this is all that life really means.
                  Robert Louis Stevenson

   One sees great things from the valley;
   Only small things from the peak.
                  G.K. Chesterton (1874-1936) British Writer


   A wise man will make more opportunities than he finds.
                  Francis Bacon (1561-1626)  English philosopher
                                        
+++++++++++++++++++++++      
        THE FUNNIES
+++++++++++++++++++++++

Stop by our website every day to see the Business Cartoon
of the Day by Ted Goff.   http://www.bizsuccess.com/cartoon.htm
 ------------

      Some Thoughts for the Day

 What's the difference between the Pope and your boss?
 The Pope only expects you to kiss his ring.

 My mind works like lightning. One brilliant flash and it is gone.

 Never trust a stockbroker who's married to a travel agent.

 The only time the world beats a path to your door is if you're in
 the  bathroom.

 It used to be only death and taxes were inevitable.  Now, of
 course, there's shipping and handling, too.

 A Husband Is Someone Who Takes Out The Trash And Gives The
 Impression He Just Cleaned The Whole House

 If we are what we eat, then I'm easy, fast, and cheap.

 My next house will have no kitchen --- just vending machines.

 The only thing wrong with a perfect drive to work is that you end
 up at work.

 Americans are getting stronger. Twenty years ago, it took two
 people to carry ten dollars' worth of groceries. Today, a
 five-year-old can do it.

 Sally told her friend, "I was worried that my mechanic might try
 to rip me off, so I was relieved when he told me all I needed was
 blinker fluid."

 A government worker is like a shotgun with a broken firing pin --
 It won't work and you can't fire it.

 I'm so depressed... I went to the Dr. today and he refused to
 write me a  prescription for Viagra.  Said it would be like
 putting a new flagpole on a condemned building
 
                    ***excerpts from: http://www.joker.org/  ***


++++++++++++++++++++++++++++++++
      RESOURCES AT BizSuccess.com         
++++++++++++++++++++++++++++++++

       NOW  -  **  Attract Customers  **

In order to make it easier and more effective for you to attract new
customers, we have added some new options for advertising in
BizSuccess Breakthroughs.

For details on using this newsletter to make more sales, see
     http://www.BizSuccess.com/advertise.htm


+++++++++++++++++++++++
      PUBLISHER INFO
+++++++++++++++++++++++

Gary Lockwood is Your Business Coach. 
Helping business owners, entrepreneurs, and professionals
   to get all they really want from their enterprise.
(800) 272-1575 (USA) - 909/984-3344   Fax: (815) 361-3041 
Email:  mailto:Gary@bizsuccess.com

        Visit our website at http://www.bizsuccess.com
        Grow your business, make more money, have more fun!

++++++++++++++++++++++++++++++
      YOUR COMMENTS PLEASE?
++++++++++++++++++++++++++++++

I appreciate feedback, corrections, and comments about anything
mentioned in BizSuccess Breakthroughs. Please send your thoughts to:
mailto:Gary@bizsuccess.com




                                 
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Grow your business, make more money and have more fun.

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