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BizSuccess Breakthroughs for
May 9, 2001
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++++++++++++++++++++++++++
TABLE OF CONTENTS
++++++++++++++++++++++++++
..WELCOME to BizSuccess Breakthroughs
..THIS ISSUE'S MESSAGE - "Get Better Clients"
..SPOTLIGHTS - Products and Services for you and your
enterprise
..QUOTES - To Get You Thinking
..THE FUNNIES - On the Lighter Side of Business
..MORE RESOURCES AT BizSuccess.com
..PUBLISHER CONTACT INFO
..YOUR COMMENTS PLEASE?
..SUBSCRIPTION INSTRUCTIONS
++++++++++++++++++
WELCOME
++++++++++++++++++
Hello. Gary Lockwood here again with more breakthrough ideas
and information on how to:
Grow your business - Make more money - Have more fun.
Thank you again for referring this newsletter to your friends and
colleagues. I really appreciate you for helping to pass the word
about this newsletter.
Let's talk about your clients. Most businesses take on any client
who steps up with the money. Today's article asks the question,
"What type of client do you really want?"
Consider the cost to you for dealing with the people you serve.
Some people make you feel good just to be around them. Others
drain the life out of you.
You can choose to surround yourself with people who are pleasant,
easy to deal with, interesting and, oh yes, profitable.
Get better clients. You deserve it.
My hope is that you use the ideas and information in these
BizSuccess Breakthroughs broadcasts to get the results you
really want.
If you want some help in putting them into practice, or if you
have questions, email or call me.
SUCCESS to You....
Gary Lockwood
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++++++++++++++++++++++++++++++
THIS ISSUE'S MESSAGE
++++++++++++++++++++++++++++++
Get Better Clients
by Gary Lockwood
Have you ever noticed that some people make you feel good just
to be around them? These special people seem to unlock your
creativity and stimulate your thinking. Wow!
On the other hand, there are probably others you can think of who
drain all the life out of you. Which clients would you rather have?
The first type of client mentioned above (let's name this person
Gusto) is fun and interesting. When you interact with Gusto, you
come away feeling energized.
Since you like to be around Gusto, you provide extra service,
faster turnaround and preferred pricing. Because Gusto is receiving
such great, attentive service, you get a steady stream of
enthusiastic referrals.
Those other types of clients we discussed earlier (let's name this
one Vampire), is the one who complains the loudest, verbally
abuses your employees, and is so very hard to please. It is easy
to get angry and frustrated with this type of person.
Honestly, which type of client do you want?
What is the impact on you and your enterprise when you deal with
Vampire? For one thing, Vampire can cause you to be cynical with
new prospective clients. The frustration of trying to placate
Vampire can spill over to your staff, suppliers and your good
clients. While Vampire may be paying for your products and
services, they may be costing you even more.
So how do you upgrade your client base? Let's acknowledge that
even the worst client who pays is still a paying client, after all.
On the other side of the balance scale, recognize the opportunities
for you if you upgrade your client base. Before you run off your
not-so-pleasant clients, try training them, and yourself, to
recognize what is happening.
Start with being honest with yourself. Is it possible that your
clients are mirroring your own behavior? To attract the kind of
people you want, be the kind of person you want to attract. If you
want them to be pleasant, be pleasant. If you desire to be around
positive, forward-thinking people, take on that role for yourself.
It is not always easy to admit, but often, we are the catalyst for
what is happening around us.
Second, wake up to the fact that you are tolerating more than you
need to. Your boundaries are being trampled, and you are just
letting it happen.
What can you do? The first step is to make a list of the things you
are tolerating. To surface and identify these tolerations,
write down everything that you are putting up with, getting by or
making do. What behaviors are you tolerating from your clients.
What behaviors are you putting up with just to have them as a client.
Make others aware of your boundaries when they are violated. You
do not have to tolerate inconsiderate or inappropriate behavior.
Eventually, you can surround yourself with people who are pleasant,
easy to deal with, interesting and, oh yes, profitable.
Get better clients. You deserve it.
+++++++++++++++++++
SPOTLIGHTS
+++++++++++++++++++
WORKING MOMS Do This and Stay HOME!
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your boss control your life and determine your value? Take
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************************
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************************
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************************
DISCLAIMER
Although we make an effort to check out the advertisements in the
Spotlight section, we cannot assume responsibility for the actions
of our advertisers.
+++++++++++++++++++++++++++++++++
QUOTES To Get You Thinking
+++++++++++++++++++++++++++++++++
Most people go through life not knowing what they want to do but
being certain that what they are doing isn't it.
God, help me to make my words this day tender and tasty
for I may have to eat them.
Most people don't plan to fail--they fail to plan.
It doesn't take guts to quit.
Never be less than your dreams.
Everybody wants to go to heaven but nobody wants to die.
Those who wish to sing always find a song.
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THE FUNNIES
+++++++++++++++++++++++
Stop by our website every day to see the Business Cartoon
of the Day by Ted Goff. http://www.bizsuccess.com/cartoon.htm
------------
For all travelers and pilots... RULES OF THE AIR
1. Every takeoff is optional. Every landing is mandatory.
2. If you push the stick forward, the houses get bigger.
If you pull the stick back, they get smaller. That is,
unless you keep pulling the stick all the way back,
then they get bigger again.
3. Flying isn't dangerous. Crashing is what's dangerous.
4. It's always better to be down here wishing you were up
there than up there wishing you were down here.
5. The ONLY time you have too much fuel is when you're on
fire.
6. The propeller is just a big fan in front of the plane
used to keep the pilot cool. When it stops, you can
actually watch the pilot start sweating.
7. When in doubt, hold on to your altitude. No one has ever
collided with the sky.
8. A 'good' landing is one from which you can walk away. A
'great' landing is one after which they can use the
plane again.
9. Learn from the mistakes of others. You won't live long
enough to make all of them yourself.
10. You know you've landed with the wheels up if it takes
full power to taxi to the ramp.
11. The probability of survival is inversely proportional
to the angle of arrival. Large angle of arrival, small
probability of survival and vice versa.
12. Never let an aircraft take you somewhere your brain
didn't get to five minutes earlier.
13. Stay out of clouds. The silver lining everyone keeps
talking about might be another airplane going in the
opposite direction. Reliable sources also report that
mountains have been known to hide out in clouds.
14. Always try to keep the number of landings you make equal
to the number of take offs you've made.
15. There are three simple rules for making a smooth landing.
Unfortunately no one knows what they are.
16. You start with a bag full of luck and an empty bag of
experience. The trick is to fill the bag of experience
before you empty the bag of luck.
17. Helicopters can't fly; they're just so ugly the earth
repels them.
18. If all you can see out of the window is ground that's
going round and round and all you can hear is commotion
coming from the passenger compartment, things are not
at
all as they should be.
19. In the ongoing battle between objects made of aluminum
going hundreds of miles per hour and the ground going
zero miles per hour, the ground has yet to lose.
20. Good judgment comes from experience. Unfortunately, the
experience usually comes from bad judgment.
21. It's always a good idea to keep the pointy end going
forward as much as possible.
***excerpts from: http://www.joker.org/
***
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RESOURCES AT BizSuccess.com
++++++++++++++++++++++++++++++++
FREE Book!
I'd like to give you a copy of my latest book for free in exchange
for a small favor.
I need your help in getting the word out about my newsletter.
So here's the offer: If you will take 60 seconds now to tell a
friend (or several of your colleagues) about the BizSuccess
Breakthroughs newsletter, I will give you a free gift.
Your friend will receive ONLY a one-time invitation to subscribe.
No pressure. No obligation. And no spam. To thank you for your
referral(s), I will give you my new ebook, "The BizSuccess Book:
Making Changes That Can Transform Your Enterprise" for free.
Please click to http://www.BizSuccess.com/referrals.htm
+++++++++++++++++++++++
PUBLISHER INFO
+++++++++++++++++++++++
Gary Lockwood is Your Business Coach.
Helping business owners, entrepreneurs, and professionals
to get all they really want from their enterprise.
(800) 272-1575 (USA) - 909/984-3344 Fax: (815) 361-3041
Email: mailto:Gary@bizsuccess.com
Visit our website at http://www.bizsuccess.com
Grow your business, make more money,
have more fun!
++++++++++++++++++++++++++++++
YOUR COMMENTS PLEASE?
++++++++++++++++++++++++++++++
I appreciate feedback, corrections, and comments about anything
mentioned in BizSuccess Breakthroughs. Please send your thoughts to:
mailto:Gary@bizsuccess.com
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